RETURNS &
EXCHANGES.

01. Standard returns

Proposed policy—pending approval: You may request a return within 14 calendar days after confirmed delivery for eligible items. Merchandise must be unworn, unwashed, unaltered, with original tags and packaging where reasonably available, and proof of purchase. Trying on an item indoors to check fit is permitted, but signs of extended wear, odor or damage unrelated to a product defect may affect eligibility where permitted by law.

02. Start a return

Contact Customer Support with your order number, item and reason for the request before shipping an item back. If eligible, we will provide instructions and a return destination. Please do not ship merchandise to an unconfirmed address. We recommend using a trackable service and retaining the receipt.

03. Return shipping and fees

Proposed policy—pending approval: For voluntary fit or preference returns, customers pay the return shipping cost. We cover reasonable return shipping for incorrect, defective or materially misdescribed items, where required by law. Any permitted handling or restocking fee must be stated before purchase; this draft does not impose one. Original outbound shipping charges for voluntary returns are not refunded unless required by law or otherwise agreed.

04. Inspection and refunds

Once a return is received and checked, we will tell you whether it is approved. Approved refunds are issued to the original payment method. Banking and card-processing posting times vary. We aim to initiate approved refunds promptly; any legally required deadlines take precedence. We do not issue refunds to unrelated accounts or through an alternate payment app.

05. Size and color exchanges

Exchange requests depend on available inventory. To keep stock and payment records accurate, the standard route is to return an eligible item and place a new order. We may offer a direct exchange when stock and logistics permit. A replacement or exchange is not guaranteed until confirmed by support.

06. Limited releases and exceptions

Items identified before checkout as custom, personalized, final sale or made-to-order may be excluded from voluntary returns to the extent permitted by applicable law. Any such restriction must be clearly displayed on the specific product page before purchase. These exclusions do not remove remedies for defective, damaged, incorrect or otherwise nonconforming goods under applicable law.

Gift cards, if offered, follow the applicable gift-card terms and law. We do not currently assume any special refund status for them in this draft.

07. Incorrect or defective merchandise

If you receive the wrong item, a manufacturing defect, or an item materially different from its description, contact us with your order number and photos if available. We will work toward an appropriate repair, replacement or refund consistent with applicable law, regardless of the voluntary return window.